Free letters

Complaint & refund letters

Pick a letter and fill in your details. It updates as you type. Nothing you enter is saved or sent anywhere.

Which letter?

Your details

Full name (as on the account)

Service address

Phone or email

Account number

Never share your online account password with anyone, including us.

The bill

Utility or supplier

State

Bill date

Amount billed ($)

Refund amount you’re asking for ($, optional)

Leave blank to ask for “any amount billed in error.” Only put a number you can explain.

What looks wrong

Filled in from the bill checker if you used it. Edit freely.

Your contact with the utility

Date you contacted them

Reference or ticket number

What they told you

Your letter

You can edit the letter directly. Anything in [brackets] still needs filling in.

Open in email

Send it through your utility’s website message form, by email, or by mail. Keep a copy.
Write down the date and any reference number they give you.
Attach a copy of the bill. Black out anything you don’t want to share.
If you don’t get a fair answer, use the filing guide for your state.